Three (3). Currently we have tutors who are native English, Spanish and Italian speakers.
Can I choose my own tutor?
Yes! You can select any one of our tutors. You can also try a different tutor whenever you like.
Do you provide all the learning materials?
Yes! Our tutors have a collection of electronic materials that they can share with you. We are adding new materials and lessons all the time.
Do I need to sign a contract?
No, there is no contract required.
How can I pay for my class?
You can pay for your class using a credit card, Paypal, Zelle or Bancolombia.
Can LLS invoice my company/employer directly?
Yes, please contact us for more information.
Do you offer any corporate discounts?
Yes, please contact us for more information.
When is payment for a lesson due?
Payment must be submitted before a lesson can be scheduled.
Can I cancel or change a scheduled class?
Yes. If you notify your tutor more than 12 hours before the scheduled lesson it can be cancelled or rescheduled.
If you notify your tutor less than or within 12 hours of the scheduled lesson, the time will be deducted from you plan total.
What happens if I am late to a class?
Please notify your tutor if you have to be late to class. Please note that no extra time will be added to the end of the class to make up for the lateness.
No Show: If you forget or do not show up for your scheduled class, the lesson time will be deducted from your plan total.
How can I get a refund for a purchase?
Once you have purchased any of the available packages from LLS, you will not be entitled to any refunds.
What happens if I purchase a plan but don´t schedule any classes?
Please note that once you purchase time for your lessons, they should be completed within a reasonable time frame. The time purchased will expire as follows:
1 hour - 3 weeks after purchase.//
5 hour plan - 2 months from purchase date//
10 hour plan - 3 months from purchase date//
25 hour plan - 7 months from purchase date
How can I join a group class?
It´s easy! Step 1, purchase a Group Plan. Step 2, schedule your lesson. Step 3, invite up to four (4) total connections. That's it.
The group should have a single person who will be the group's point of contact with the tutor to schedule the sessions and address any concerns.
The price is for the group class and likewise the scheduled class will be conducted whether everyone is there, or someone is missing from the group.
Does LLS provide certificate of completion?
Yes! Once you complete a 10 hour or 25 hour plan you will receive a certificate of completion from LLS.
Do I need to download an app or program for the lessons?
No app or program is needed. Our 100% web based platform is designed specifically for teaching. It features an interactive whiteboard for both the tutor and the student to write, draw, upload documents, etc. It includes a chat option with a built in translation feature.
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